Cookie Policy

Last updated: 27 October 2025

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function, improve your experience, and provide insights into how visitors interact with the site. Some cookies are essential and do not require consent. Others are optional and only used with your agreement.

Do we use cookies?

Yes. Klubby uses both essential and non-essential cookies to operate the site and enhance performance and marketing efforts.

Types of cookies we use:

Strictly Necessary Cookies

These cookies are required to:

  • Maintain secure login sessions
  • Enable navigation and core functionality
  • Support prize draw entries and member dashboard access

These cookies are always active and do not require your consent.

Analytics Cookies

These cookies help us understand how users interact with the website so we can improve the experience over time.

We use:

  • Google Analytics 4 (GA4) - used with consent to track page views, user flows, and referral sources
  • Plausible Analytics - a privacy-focused tool that does not use cookies and does not collect personal data

GA4 cookies are only active if you give consent.

Marketing and Tracking Cookies

These cookies help us show relevant ads and measure advertising effectiveness.

We use:

  • Meta Pixel - allows us to track actions on our website after users click on our Facebook or Instagram ads, enabling optimisation and accurate campaign performance measurement

These cookies are only active if you give consent.

Email Marketing Tracking Technologies

When you consent to marketing emails, our email service provider Klaviyo, Inc. uses tracking pixels and similar technologies in emails to measure:

  • Whether an email was opened
  • Whether links were clicked
  • How users engaged with content after visiting the website

This helps us improve the relevance of our marketing communications. You can withdraw consent anytime using the unsubscribe link in our emails or by updating preferences in your account.

Mailgun Technologies, Inc., our transactional email provider, may process limited diagnostic information (such as delivery and routing data) to ensure emails are delivered securely. These technologies are not used for advertising or tracking your behaviour for marketing purposes.

Managing Your Preferences

When you first visit our website, you will see a cookie banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customise your cookie settings

You can update your preferences at any time via the Cookie Settings link in the footer.

Third-Party Services

Some cookies and tracking technologies are controlled by third parties such as Google, Meta, Klaviyo and Mailgun. These providers are responsible for their own compliance with data protection laws. You can review their policies on their respective websites.

Cookie Duration

Cookies may expire at the end of a session or remain on your device for a defined period (eg up to 24 months), depending on their type and function.

Your Rights

Under UK GDPR, you have the right to:

  • Access data collected about you
  • Withdraw consent at any time
  • Request deletion or correction of data where applicable

For more details, please see our Privacy Policy.

Contact Us

If you have any questions about this policy or your data privacy, you can reach us at:
Email: support@klubby.co.uk